From checking out the forum, I can see that this is a common issue, and updated parts are being sent. Does anyone know of a fix, or if the replacement parts solve the issue?
5 Likes
welcome to community. I can’t help because I don’t have kit. I think @CustomerService can help you
1 Like
Hello, you may try installing the new replacement parts. Our R&D team has optimized the components specifically to resolve these issues, and the parts we sent you are the upgraded improved version.
1 Like
Welcome to the community, as I am not expert in these I don’t have any suggestions right now. But will be looking forward to see a working one
Welcome to the community. 
I’m sorry I can’t help you since I haven’t done that before. :<
1 Like
I personally did not have this issue. There are other parts when I occasionally need to help the balls go further but overall it works smoothly.
I hope you can improve it with the replacement parts.
1 Like
Welcome to the community!
I see that RoboTime has already answered you; I hope this resolves the issue.
1 Like
Sorry, I haven’t been sent the updated parts, I meant they have been sent to other people. Could we please arrange them to be sent?
1 Like
Welcome to the community! Your best bet is Ordering replacement parts or contacting @CustomerService
1 Like
Hi Sam, I discussed this in my newest posting. Search for it. There are two things you can address, first being the number one lift basket fix I show. The second fix is something I just learned over in the Facebook group. The ramp feeding the balls into the ramp is wide. It allows the balls to zig zag bunch up. All you need to do is add two strips each about 4 mm wide to narrow the ramp. I have added those two strip by simply cutting and using double sided tape on 0.5 mm thick plastic sheet material. Once added the balls line up perfectly to feed the lift. However, you also must address the issue of basket number 1 as well.
Welcome to the community @Sam_Kle . I hope the issue will resolve for you soon.
1 Like
Welcome to the community @Sam_Kle
I hope the replacement parts will resolve the issue. Please update us when you get to fix it.
Update: received the replacement parts. Initially I wasn’t too impressed as they looked identical to the original, but gave it a go anyway. Taking the internal lift mechanism out and replacing it was a bit of a struggle as I didn’t want to disassemble half the model, but I managed to get everything back together with limited swearing. The lift now works better (not perfectly, but a marked improvement)
2 Likes
Welcome to the community!
I haven’t built this but I’m pretty sure @Robotime can help you with the issue. They have the best CS!