I just finished half the space shuttle and went to do the test and the shuttle holder came down but won’t go back up.It goes down a few more notched and goes forward a few but stops and never goes back up.Anyone know what could be the fix or problem?
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@Gladiator have you messaged @Robotime for some advice ….. sorry I can’t help you with this one … I hope you get the advice you need 
That’s ok I still haven’t got it working correctly and the company does not respond to emails or ims so it looks like a waste of money.
Welcome to community. You can ask @Robotime or @CustomerService for help.
@Gladiator Hi, welcome to our community!!!
I have forwarded your request to our customer service team, and they should be helping with it soon 
I wish you lots of fun here.
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Hello there,
We’re sorry for the trouble with your product. Could you please send us a short video showing the issue? Our team will check it and, if needed, send you free replacement parts.
If it’s an assembly problem, we’ll guide you through the steps.
Thank you for your patience and understanding.
Hello! The C14 auxiliary component must be installed in this position. Without C14, the T3 switch cannot be fully pressed down, which causes the landing gear motor to fail to stop, resulting in the malfunction you described.
@Gladiator ive seen they have looked at the post and referred it to customer services … I hope you get it sorted 
I see that Robotime has responded. Hopefully you where able to solve the problem. They were on holiday for Lunar New Year, and that’s probably why you haven’t received a response yet. Don’t doubt @Robotime service, as I’ve never seen better customer service.
Hello there. Welcome to the community. 
Welcome to the community. Sorry to hear that you encounter issue with the space shuttle. I hope with the help of Customer Service, you will be able to fix it.
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Ya I’ve tried everything to to get it to work.I did everything the email said to try and even went as far as to take it apart and build it again to make sure I didn’t miss something and it didn’t change anything.Ive been building all kinds of kits since I was a child my folks used to own a hobby shop when I was young and ill be honest your kit is great but mine was defective and instead of racking my brain any longer I just returned it.Its too bad because that one looks great and was just becoming fun.
Hello there! Welcome to the community. Glad that Robotime assisted you with customer service. Feel free to always ask here for some help.
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Hello there,
We’re sorry for the trouble with your product. Could you please send us a short video showing the issue? Our team will check it and, if needed, send you free replacement parts.
If it’s an assembly problem, we’ll guide you through the steps.
Thank you for your patience and understanding.
1 Like