Hi rokr gift factory builders i need help. Why is my puzzle halting?? It passed the previous tests but while building it i did a test for fun and it suddenly had these issues why?
Welcome to the community, @Y2N. I think you’ll need to upload the video again, because I’m not able to view it. Once it’s up, I’m sure @CustomerService will be able to help you 
1 Like
Welcome to the community. Can’t see your video.
1 Like
There are also heaps of people who’ve made this so if you don’t get a quick enough respond you can try searching the website to find posts that might be able to help you. As others have said, you will need to upload the video again. 
1 Like
Welcome @Y2N
1 Like
The video hasn’t come through yet. In the meantime, I’ve marked the common sticking points in the picture. Applying some wax or reinstalling these parts for better alignment and smoother movement is usually the most effective solution.
1 Like
Hiiii @Y2N ~ Thank you for your feedback! Our customer service team has already replied with a solution for you. 
Welcome to our online community~ 
we can’t wait to see your finished creation!
1 Like