I have just started the Cuckoo Clock and I have fallen at the first hurdle of testing the hourly chime. There is no chime, no movement. I’ve taken it apart and started again from the beginning. Nothing. The lights will come on when I press the lever but no chime, just a soft whirring. Do I have a faulty model or am I doing/not doing something stupid?
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Please run one isolated power test with USB power only, with the batteries removed, and tell us whether the chime and movement still fail.
· Remove all batteries, then power the clock from a 5V USB adapter or power bank.
· Press the lever and check whether the chime, hands and mechanism move.
· If the behavior is exactly the same on USB-only power, the unit is faulty and we will arrange a free replacement.
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I am happy to see that you may have already received the proper answer. I hope this works out for you.
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the other thing is to make sure that spring is loaded correctly from the beginning when you first do the cuckoo
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welcome to the commu !!!
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I hope your problem are solved
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Welcome to the community, helen! I see that Robotime has already helped you.
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Welcome to the community. Hopefully the test Robotime asked you to do identifies the issue.
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@Helen_Pluckrose welcome i see robotime have replied good luck !
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Welcome to the community, Helen! Don’t worry, you’re definitely not the only one who has run into a tricky first test with the Cuckoo Clock. I’m glad Robotime already have steps for you to try. Hope it works. 
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Welcome @Helen_Pluckrose I hope your clock is now working
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I hope your clock is working now. There area few factors that causes the bird doesn’t chime. For me I was the on/off button. Hold the stairs button the turn it on and off.
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Welcome to the community! I hope you get them working and would love to see them here
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Welcome to the community @Helen_Pluckrose !
Hope you got it working now. 
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Don’t worry, you’re definitely not doing anything stupid! 
Hopefully, the troubleshooting steps from Robotime will help get that cuckoo clock working!
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You have, thank you! I demonstrated it to somebody and replacement parts should arrive at the end of this week or beginning of next week.
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glad everything got figured out! Customer service is always so helpful!
Thanks! They really are! I was pleasantly surprised!
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I am waiting on a replacement part and in the meantime working on a harp! Then, the typewriter! (I appear to be addicted)
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Oh yes! Apparently, yes!
But all is cool.. we all are! Lol! 