Power issue with Dream Gift Factory

Need a Hand? DIY & Crafting Tips and Questions
1

Hello, I’m also having a power issue during my first test of the dream gift factory, I’m getting no power to anything. We’ve tried different USB cables and power sources, we’ve barely clicked the spring and pushed hard, and we’ve checked every connection to the motherboard and can’t seem to find any issues. I might need a replacement board based on reading other messages with the same issue. @CustomerService

Any other thoughts?

Thanks

Scott

4 Likes
2

Welcome to community @MacAir747 . I hope @CustomerService will help you

3

This is a long shot but have you tried installing the on/off switches?

My Sakura Dreamy Tour build wouldn’t make any sound until I installed the on/off switch that was specifically for the speaker.

Adding some photos might be helpful. People who have done the build might be able to recognize something.

I really hope you find a solution.

4

Welcome to the community @MacAir747 :hugs: You have to tap the spring very briefly; if you do this for too long, it won’t respond. If it still doesn’t work, I’m afraid it’s broken. I expect Robotime to respond on Monday, since it’s the weekend. You can also request a replacement part through the website.

5

Can you share photos of what you have? Can you share a photo or two of what power source ratings you have tried? Can you share a close up view of the circuits board?

6

Welcome to the community. Sounds like a problem with the electronics seeing you checked all others. Try tapping the spring very briefly so see if it works.

7

Thanks everyone for your comments! I took a few pictures I’ll attach here. Also I did try the idea to just barely press the spring and it didn’t work. My wife disconnected everything and reconnected again just to be sure, still nothing.

IMG_5150
IMG_51501920×1440 609 KB

IMG_5148
IMG_51481920×2560 758 KB

IMG_5149
IMG_51491920×1440 655 KB

1 Like
8

If the connecters can’t be pushed in more then I’m afraid the board is broken. I can’t check mine as it is already finished.

9

We truly care about your experience :blue_heart:. You can submit your replacement request here :link: Part Replacement | Robotime
, or contact our after-sales team at :envelope: service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.