Need help

Need a Hand?
1

The romantic musical note wall clock the weight mechanism and pendulum not working. Tried increasing weight, balancing waxed heavily. Please advise.

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2

I didn’t make this build, so i can’t help you. But @CustomerService will help. They will replay after the weekend.

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3

I don’t have this kit, so I can’t help you. You can ask @CustomerService for helping

4

Hopefully Customer Service would be able to héo you with it.

5

Oh dear. I struggled a lot with this one and finally gave up on making the pendulum work. I did read where 455 g of weight was found to be perfect for many…but the clock must be level in all ways. This includes side to side, vertically and in distance from the wall using those screws. I wish the best.

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6

Thanks for replying. I am trying those.

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7

I certainly hope it works for you @Purnimaas

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8

I don’t have this kit yet. But hoping @CustomerService can help you :slight_smile:

9

Hello there, the adjustment process may involve disassembling some parts, so we wonder if you are able to do this yourself?

10

Yes I am able to disassemble the parts. I opened them and heavily waxed the gears.

11

I think Robotime has already replied to your question. I hope the issues will resolve soon. I’m sorry that I can’t help you. :<

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Please remove this part first, then hang the pendulum clock on the wall, and let the weight pull the gears to check if they can be driven normally. Do not pull the weight by hand during this test.
If it works normally: simply apply wax to the pallet fork and gears, then level and test again.
If it does not work: you need to disassemble it and apply wax to each gear.

13

Thanks I will be disassembling the clock and doing it again. Will try your suggestion.

14

I redid the pendulum and the gears on the clock. It works but stops. I am adding a video. Any help is appreciated.

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https://share.icloud.com/photos/0b8gi1zXw--_hHMMceambvRCw

16

I did the clock again and I noticed they when I move the top right gear( 2nd one) anticlock wise by hand the clock moves for few clicks and the pendulum works. The clicks stop the pendulum keeps moving for few more seconds.

17

Really like this clock if the mechanism works or it’s just a wall piece. Any help as to what I can do to fix this.
The weight on it is around 450 gm.

18

Hello,
Any feedback or help from customer service??

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be sure to tag @CustomerService so they see what you didd