I just wanted to take a moment to give a shoutout to ROKR / Robotime support.
The friendly, quick responses and thoughtful assistance I’ve had a a few occasions is worthy of a direct kudos post.
I’ve received timely shipping for parts and great support with an issue I was having with the bus on the London build. Emails are always friendly and they are very quick to repond.
keep up the great work and great products.
Scott
Thank for share. I always appreciate their enthusiasm.
Thank you so much for the kind words, Scott! We’re really happy to hear you’ve had such a positive experience with Robotime support. Your encouragement truly means a lot to the team. Wishing you many more enjoyable builds ahead! 
This is so nice to hear. I hope you know that you can always reach out to the community members here as well. Wishing you much success on your future builds.
I agree…they are fantastic! Always so kind and helpful! Great customer service and you can tell that they truly care about their customers and their products!
Although I haven’t had to reach out to customer support, I have heard many wonderful experiences of others. Thankyou for sharing.
Thanks for sharing and for the heads up for the team! They are indeed super helpful and active for the users, not only for the community.
Aww I love seeing posts like this. It’s certainly a testament to the excellent customer service they provide. 
I agree 
! Robotime customer service is the best!
I agree with you 
Yes, they’re accomodating and help you resolve your issues. Thanks for sharing.
There customer service is one if the best i have ever seen.
TOTALLY AGRREE! Products are so great!
Robotime’s customer service as always been the best ever since I found out about them.
The cusumor service of Robotime is the best 
I totally agree. Customer Service is above and beyond. They sent me a replacement for my Sakura Dreamy Tour when my volume knob snapped off from me over tightening it. It was super nice of them to send me a replacement because it was my mistake.
This is so lovely to read. It’s always reassuring when support is not only efficient but genuinely kind. So glad you had such a positive experience, they really do care 