Hi, anyone tried to order a missing part replacement from a new purchased product? I tried to fill up their form online and as soon as I upload a file or a photo of the missing part it won’t let me. Any ideas how else to contact them? TA 
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@CustomerService are you able to help this lovely lady?
I personally have not had to use this service but others here have. They may be able to help you further.
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Hi there!
You can wait for @CustomerService or @Robotime to reply here directly as @Suzanne_Jones has already mentioned the first, or you can directly send @CustomerService a private message through their profile explaining the situation and the part you need a replacement for 
I’m sure they’ll help you asap.
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Thank you so much 
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Thank you very much
Hoping the customer service might help you, what kit is this if you dont mind?
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@CustomerService can help you. I know Robotime supported if you are missing details.
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I have not had any problems..and I’ve used their service 3 times. They don’t respond to the emails, but the part will shop up. I have always done this from my laptop…never on my phone. Maybe that is an issue? I hope that you can get the issue resolved so that you can proceed with your model.
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There service are really good. I havent encounter any issues. You might need to refresh the page if that happened.
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It’s the Slow Life Café
Was your inquiry has been resolved?
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I haven’t emailed them yet but I will later
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Hello, please send me the replacement part information via private message, and I will register it for you for re-delivery.
Hello there. I think Robotime has replied to your query now. I hope they can deliver you the replacement part soon.