Even everything is on the webshop and you just can put it in your basket, they can’t send it, i pre ordered everything weeks ago and i had several contact thru email with the costumer servoce they don’t send me my things a payed for already, i also have the game board in pre order (it is also going to be trouble with this one then), my advice don’t pre order, it is just trouble with pre orders
NOT a happy costumer AGAIN, they don’t understand the concept of pre order at all in China
i already told them they can just send it from China, the things are just there on the webshop saying they can send it from September 18th
@Gidge i asked them to cancel my orders and get a refund of them, i’m so fet up with this pre order discussion and i will spend my money elsewhere than on the Robotime/Rokr/Rolife webshop, , sorry i am angry but i don’t won’t this shit anymore me paying money and then they say sorry we can’t send it even if it just there to order on their webshop, i even told them they can send me from China
they canceled my orders and i will get a refund and i already ordered somewhere else, i should get them this week all of it, so done with it all i won’t be pre ordering anymore on the Robotime/rokr/rolife webshops
Sorry to hear that you are experiencing this @Sofie_Vanderbeken . I hope you will continue to come back and order when the item become availalbe. I believe they might not be able to keep up with demand for it.
I completely understand why you’re frustrated, especially after pre-ordering weeks ago and already contacting customer service several times. If the items are already listed as available for shipment, I’d be frustrated too. Hopefully they can sort this out soon, but I agree that after an experience like this, it would make me think twice about pre-ordering again.
Due to work commitments, I haven’t been active here for a long time, but I happened to see your post when I logged in today. I am very sorry to hear about your experience. I have purchased Robotime pre-order products in the past without encountering such issues; it is possible that the pre-order and shipping timelines were simply misstated. Fortunately, you did receive your refund. I frequently visit Rolife stores and have followed the brand’s ninth-anniversary events on Instagram and YouTube. Overall, I feel there may be some misunderstanding involved, but I do not believe Robotime is a scam，at least, that hasn’t been my experience，and I trust they will help you resolve this complicated issue.
