Nanci Lantern: The Zephyr of East Kite- Missing Part

Need a Hand?
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42

thank you so much @Kit_Mun

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43

@Tricia12 can you purchase a new kit and then take out what you need and then return that one as the incomplete kit.

44

Because it has passed the dates for discrepancy after the sales. They won’t allow that.

45

It sure is, sorry about it

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46

@Tricia12 i bet it did did you manage to contact anyone regarding it ? :smiling_face_with_three_hearts::smiling_face_with_three_hearts:

47

I only contacted the seller and the links the company through the links that @Nita_Davis gave me. I tried to search for Jaki company and it is not showing.

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48

@Tricia12 im glad nita could help i hope you get some luck with it … i hope your doing ok , :smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts:

49

Thank you so much @Jo1 . I just taking slow at the moment and pull myself along. I took a day off work today because I don’t feel well and can’t concentrate.

50

@Tricia12 i think its best to be home today
Honestly im so so sorry for you and your family … just take all the time you need … and just do what you can manage :smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts:

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51

I rested most of today. don’t feel like doing anything at the moment. the headache makes me extremely tired.

52

Hi Tricia12, I am so incredibly sorry to hear you are going through a difficult time and that your lovely Nanci Lantern is missing its stickers! It sounds like such a peaceful project to help you find some calm, so let us see what we can do to get you back to building. Please send an email to our support team at service@robotime.com and we will do our absolute best to help you sort this out!

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53

Thank you so much for your kindness. Your help is greatly appreciated. I have sent an email to Robotime service team.

54

Did you manage to contact the manufacturers? I hope it’s a yes so they can provide the missing parts.

55

I have reached out to Robotime and they will help me get in contact with them and ship out the replacement part to me. it will take a bit of time because Robotime didn’t manufacture them but at least they are helping me out which I am very grateful about.

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56

Wow! It’s great to know and amazing how they really help each buyer to the extent. I hope you will get it soon.

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57

wish i knew where to buy this series

58

I got it from Taobao. Not sure where it can shipped too but you certainly can try. Download the app first and set up your account. It’s in an online shopping platform.

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59

Thanks @serenebliss_23 . That’s why I always says Robotime’s customer service is above and beyond.

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60

@Tricia12 thank you trica ! :smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts:

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61

You are welcome! :smiling_face_with_three_hearts: Yes, I absolutely agree with you.

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