Hi,
I was wondering if anyone could help with an issue I have with my rokr cuckoo clock…I currently have it powered via usb-c but recently the lights started flickering, and now they’re just not turning on. Is it an issue I can fix or do I need to try and get spare parts?
Many Thanks!
Was it fully plugged in where the strips of light go?
I believe so, I’ve tried pressing all the wire connections into the battery box to see if they were loose, thank you for your suggestion though 
Just wondering if there is issue with the electrical board itself.
Please check the power supply of your charger. I’ve met many people who have used fast chargers. Their power supply is a bit high and has damaged the circuitry after prolonged use.
@Elfie_DB Hiii, welcome to our community 
Sorry to hear about the problem with the lights, and I’ve forwarded your request to our customer service colleagues who shall be able to help you soon.
Have fun building and feel free to share anything here! 
Based on the description, it seems the electronic components are faulty. We are willing to send you a replacement set.
We truly care about your experience 
. You can submit your replacement request here 
Part Replacement | Robotime
, or contact our after-sales team at 
service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.