Question

My Sakura Dream Tour Tv motor is quite loud any ideas as to why?

I have not built this one…so are you only in the testing stage of sound? or are you hearing sounds from the gears moving roughly after completing the model?

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Im hearing the motor being louder now that ive completed the model I would doubt i didnt wax it enough X

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That could be the problem. Also, a lot of people have assumed that only wax is needed…sanding in between gears is also essential for smooth running.

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Sometimes the motor can be a bit noisy if something isn’t aligned perfectly or needs a little sanding/waxing. Hopefully it’s an easy fix. Tagging @CustomerService here so they can help you further :blush:

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Sounds like this

Hello! The 3‑second video is not long enough to determine the issue. The sound only lasts a short time, so we cannot tell if the motor is malfunctioning.

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I cant download a longer copy as the file will be too big to upload X

Try upload it to YouTube and copy and paste the links over here.
I have built this and haven’t had this issue.

Hello there, If you hear a clicking or gear‑jamming sound, it is likely that the motor is damaged, and we can provide you with a replacement part. If the sound is different, I won’t be able to determine the issue without hearing it. You can include the parts you need in your replacement request, and we will send them to you togethe

We truly care about your experience :blue_heart:. You can submit your replacement request here :link: Part Replacement | Robotime
, or contact our after-sales team at :envelope: service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.

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Thank you! Ordered a new motor and hopefully that fixes the problem