After searching for the reason and disassembling the harp again without finding any solution, I have discovered that the problem is the motor. It doesn’t have enough torque to move all the washers and turn the entire mechanism. I don’t know where to find a motor that would work and has more power, so everything remains the same.
I wonder if ROKR offers motors with more power for sets that require more force to operate.
You can only ask @Lucia_Anderson. Message customer service.
You can ask @CustomerService for helping
Maybe the motor has a defect? Maybe you can ask @CustomerService if that’s normal or not.
I haven’t done this yet but I hope Customer Service can help you.
@Lucia_Anderson id message customer services im sure they will help with a replacement x good luck !'
Since it normally works the motor should be strong enough, so maybe it is defective. I hope you can get help or a replacement so you can resume your building.
You can always ask! Im sure @CustomerService would be happy to help
Hi there,
Sorry for the inconvenience.
Please contact us here service@robotime.com and provide a video if possible. Additionally, Please try applying more wax between the gears to reduce friction.
The motor should be capable of handling all that; perhaps yours was defective. You should mention it to Robotime.