I recieved a $100 gift card for Christmas. I’ve registered it, I have checked it and the money is still on there and im currently trying to use it to purchase the voyager kit. But I keep getting this message. I deleted my other cards linked and tried again and its still not working. What else can I do?
You can ask @CustomerService for help
2 Likes
You can also try sending them a private message for a quicker response. 
They will definitely sort it out.
1 Like
Thank you so much!
1 Like
Thank you!
1 Like
Hello! Please send your order number to us via private message . We have already sent you a message via private message .
1 Like
Hi, try sending them a private message. They’re responsive there. Maybe they can help you to resolve the issue.
1 Like
You’re welcome
1 Like
Good luck. I hope it will get sorted soon so you can place your order.
1 Like
I ended up ordering from their store on Amazon and got the treehouse with the card! Thank you!
1 Like
So happy that things worked out well for you!