I just started building the clock. During the test run, I noticed that the sound is only played very quietly. Barely audible. Only if you detach the speaker and hold it directly to your ear. Is there a volume control somewhere?
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I don’t think so. You may have a faulty speaker. @CustomerService . I tagged them so they may respond here. If not, feel free to send a message to them.
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The speaker or circuit might be faulty.
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Sorry for the trouble this has caused you. We’ve already passed your issue on to our customer service team and they’ll help you look into it as soon as possible.
Welcome to the community, and thank you for sharing your experience with us. 
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Hello! Based on your description, your speaker may be defective. We are willing to provide you with a replacement part.
We truly care about your experience 
. You can submit your replacement request here 
Part Replacement | Robotime
, or contact our after-sales team at 
service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.
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I hope you will get your replacement part soon.
I’m glad Customer Service has already gotten back to you. I hope your replacement part arrives soon so you can finish and enjoy your cuckoo clock!
Wow, same issue here. In fact I didn’t even know that there was sound until I put my ear to the clock and very lightly heard something. I thought there was something wrong. I’m going to use the link and request a new speaker. I hope it’s not hard to replace!