When the enclosure is sealed up the bird doesn’t come out of the doors. But if the top of the enclosure is not on, the bird works fine. Not entirely sure why, anyone have similar issues and know how to resolve this?
You can upload a video so everyone can visualize it better. Please check the motor’s rotation again.
Welcome to the community, @Richard_Hawes.
If you can share a short video or a few photos, it might help us see what’s going on and help you better 
Welcome @Richard_Hawes Customer service will be active again tomorrow. I hope @CustomerService can help you further. As mentioned before, it would be helpful if you uploaded photos of how it’s currently assembled.
I was having trouble with the bird too and got it fixed. If you could send through some photos or video, I might be able to help you.
@Richard_Hawes Welcome to our community!!!
I’ve forwarded the problem you came across to our customer service team, who shall be helping you soon.
Have fun & feel free to share everything here 
