@Sofie_Vanderbeken we understand why seeing a paid preorder marked out of stock before yours has shipped would be upsetting. Please contact the official support team with your order number so they can check the reserved stock and shipping status for you directly.
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@Robotime i did contact them and they did answer me, but i am not really assured i will ever get what i already have payed for
@Melinda after these pre orders i will not do another pre orders again at them, the whole concept of pre order is that you get is when it is released, not like the saying now they don"t even know when it will be restocked and shipped, so this is a lesson learned
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Have you asked for a tracking number in case they sent it and it got delayed?
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mince tu as essayé de les contacter ? normalement le service client est vif. J’espère que tu pourras vite le recevoir et avoir un geste commercial
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i think it is time you start responding to people in English, we all make an effort doing that and you are the only person not willing to make an effort on here, you are a young person and probably do easier English than a lot of us, but you are not willing to make an effort
To answer you kindly. I’m young but I don’t speak English. Living on the border of Germany, I learned German at school and had almost no English. Of course I could make an effort but using the translator to write each of my messages is long. To understand you, I select the text and translate it directly on the page. Finally good. I would avoid commenting on your posts. Sorry
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fine, don’t respond anymore, i don’t even know what you are saying anyway
my language is dutch and i can type an speak English and i don’t need google translate and i am 54
Age means nothing. The educational system did not allow me to acquire a satisfactory level of English to write complex sentences. It’s not my fault
it could be that the stock already allocate it to you and it should be coming your way soon. Robotime custmer service are generally really good.
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I never had lessons for English 30 years ago in school, that wasn’t something they did then and i do it without google translate, it’s all about if someone i willing to make an effort or not trying, now you expect all of use constantly to copy your french thru a translator
Ugh, I’d be annoyed too. If you pre-ordered and paid a month ago, seeing it suddenly marked “out of stock” without even shipping is pretty frustrating. Hopefully they can confirm that your paid pre-order is still reserved and give you an actual shipping date.
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I would be frustrated too! Hope things will be cleared soon. That seems to be a cool kit! 
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I feel the same way from my own experiences, too. A hard lesson to earn this way, though.
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I hope this gets sorted out soon!
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Hi! 
I just contacted the team again about your order. They told me that the European launch is expected to be no earlier than October 25.
However, there will be an early batch available in China on September 6. I’ve asked them if we can arrange to have your order shipped directly from China on September 6 instead.
Would that work for you? I’ll do my best to help get it to you sooner! 
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@Robotime sorry for the late reply, i was in hospital with my son that had an operation this morning and we just got home, that would be great if you could ship to me around September 6th
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