Hi. My cuckoo clock’s pendulum has started moving inconsistently. It moves very weakly in comparison to the beginning and after 4-5 times moving it randomly stops for a second and then starts moving again. I was wondering if anybody has faced this issue before and if so how did they solve it? Some additional info if it helps: The clock is connected using a usbc cable with no batteries. I have tried a different cable and charger to see if it was a power problem. I have tried unplugging it and plugging it back in. Tried unplugging the relevant cable inside the clock itself and it’s not a leveling problem as it is placed at a level surface and also it used to work perfectly fine before. Nevertheless I tried changing the surface it is standing on and that also didn’t help.
Welcome! Sorry the clock isn’t working. This community is great and I’m sure someone who has completed it will assist!
Welcome to the community! I’m sure someone here can help you. You can also try contacting Robotime. They would be able to help.
Hola!! Yo tambien tuve problemas con mi reloj de cuckoo. En mi caso no salía el pajarito. Contacté con Robotime a través de esta aplicación y me enviaron todo el mecanismo nuevo incluido el péndulo. Yo de ti, lo pediría!! Te lo envían super rápido.
Un saludo y bienvenida!!
Ya contarás que tal te ha ido!!
Sorry to hear about your issue with the clock. I hope @CustomerService can help
Hi Medya_B, thank you for sharing the video and all the troubleshooting you already tried. Since the pendulum was working before and the cable checks did not solve it, please contact our support team so they can look into the movement part with you. We hope your cuckoo clock is ticking happily again soon.
Hello,Based on your description, the P26 part is likely faulty. Would you like us to send you a replacement P26?
Welcome to the community.
Hope that it will sort out.
Hope you will get your replacement parts soon so you can complete it
Welcome to community. Please check the Type-C port or see if anything is obstructing its movement.
Welcome to the community!
I see that RoboTime has already answered you; I hope you get it resolved soon!
Welcome to the community!
Have you tried contacting @Robotime ? Best customer service!
Welcome to the community! Many have built this so im sure you will get the best help @CustomerService
Hello there, welcome to the community, I think there are faulty parts that stoping its movement